Collection of information
As part of doing business with us and visiting our website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales and support, including email.
Any information collected from this website by Jens Ploesser Guitars is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
Use of collection information
Any details collected from our customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our business development.
We will not sell, loan or provide access to your personal information to any third party provider, however, please note that your personal information will be used throughout the registration and payment processes associated with this site.
Storing collected information
The security of your personal information is important to us.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on this website, you can email us.
Access to collected information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete it by emailing us or using the unsubscribe function on our correspondence.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, phone number and postal address) and complete a financial transaction with us. We use this information for billing purposes and to fill your orders. If there are delays or issues processing an order, we will use this information to contact you.
Jens Ploesser Guitars use personally identifiable information for essential communications, such as emails and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing lists by emailing us.
Jens Ploesser Guitars may at our discretion use third parties to provide essential services on this website or to do business. We may share your information as necessary for the third part to provide that service. Third parties are prohibited from using your personally identifiable information for any other purposes. Jens Ploesser Guitars will not share your information with third parties for unrelated or unknown purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on this website.
Links on this website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.jensploesserguitars.com.au.