Terms and conditions

Jens Ploesser Guitars is owned and operated by Jens Ploesser, Jens Ploesser Design ABN 78 640 351 194.

The content of this website is for your general information and use only and is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.

Jens Ploesser Guitars make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Jens Ploesser Guitars offers a limited warranty on guitars for 12 months to the original owner only. Read our full product warranty here.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Orders and Payment

Product orders from Jens Ploesser Guitars can be made through email and direct contact with Jens Ploesser.

By placing an order in this way you will be deemed to have read, understood and agreed to these Terms and Conditions.

A contract between you, the user and Jens Ploesser Guitars for the sale of our products will only exist once an order has been accepted, paid for and processed.

Products will be posted to you at your cost.

You, the user, agree to pay the purchase price specified on the website, the delivery price and price for insurance (if applicable) within three days of receiving a full quote for your order for the purchase of a Product. After three days, if we have not received your payment in full, the guitar will be made available for purchase on the website.

All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable).

The price and availability of our products is subject to change without notice.

Delivery Policy

We will provide a quote for postage at the time of order. If you have a preferred courier, please make this known and we will arrange for your purchase to be delivered through your preferred supplier.

We strongly recommend using postal insurance as we will not be held liable for damage to goods in transit or theft or any other loss in the delivery process. We can provide quotes for postal insurance with the quoted price for delivery.


This website and its content remains the copyright of Jens Ploesser as Jens Ploesser Guitars. All rights reserved.

By using this site, you acknowledge that the website and all related content is subject to copyright and possibly other intellectual property rights. We grant you a limited, non-transferable license to access and use this website solely for your personal use.

Permission to reuse, copy or reproduce any content from this website is strictly prohibited, unless prior written permission has been obtained from us.

Subject to applicable law, we may revoke a users permission to use this site at any time and may suspend or deny, in our sole discretion, your access to all or any portion of this website without notice.

Other bloggers and users are welcome to reference Jens Ploesser Guitars provided that the content of the article is not changed or altered and Jens Ploesser Guitars website is clearly referenced with a link to the original source/blog post.

User site permissions

In using this website, you must not:

  • Provide us with inaccurate or incomplete information
  • Violate any applicable laws, or use this website for any purpose that is unlawful or prohibited by these terms and conditions
  • Impersonate any person
  • Distribute viruses, corrupt files, or any other similar software or programs that may damage the operation of any computer hardware or software
  • Collect or store personal data about other users of this Website or
  • Engage in any other conduct that inhibits any other person from using or enjoying this Website or our associated social media pages and/or groups.

Returns refunds and exchange

In the unlikely event your guitar is not what you were expecting, we will talk to you about an exchange for an equal product or refund of the purchase price. In both of these circumstances the original instrument purchased must be returned to us, at your expense, in the original condition, as was supplied to you. We will not offer an exchange or refund if you have changed your mind about your purchase.

To arrange for a return, you need to contact us within five days of receiving your instrument. Upon reaching an agreement for either an exchange or refund with us, you must return the instrument to us at your expense. The return must be arranged within three days of our agreement for a return. Evidence, such as a delivery tacking number will be required.

We will assess the returned instrument to confirm it has been returned in original condition. We will not provide a refund or exchange if we determine the condition is not original.

If you wish to exchange for a different instrument, it will be of the same value. If you select an exchange at a higher value or lower value, the difference will either be refunded by us, or payable by you. The delivery of the exchanged instrument will be at your cost after any outstanding payments are finalised.

Servicing and repairs

No repair and servicing work will be undertaken without a prior discussion with you. We will provide you with our assessment of the work required and a cost estimate. We will not proceed with this work without your permission to do so.

We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of this Website.


Jens Ploesser Guitars will not be liable for any delay in performing any of our obligations under these terms and conditions if such delay is caused by circumstances beyond our reasonable control. This site is governed by the laws of ACT, Australia, and users irrevocably submit to the exclusive jurisdiction of the courts of ACT, Australia.

Privacy Policy

Jens Ploesser Guitars are committed to keeping your personal data confidential and secure. We will not sell, loan or provide access to your personal information to any third party provider, however, please note that your personal information will be used throughout the order and payment processes.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

You can read our full Privacy Policy here.

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